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FAQ

  • Can I have my custom logo or design on the products?

    Absolutely! We offer customization options, including adding your logo and designing products according to your specifications. (We're also happy to share samples of our custom work with you.)
  • Can you send me catalogues?

    Of course! Kindly provide us with your email address, and we will promptly send you the catalogs via email.
  • Can I request a sample?

    Certainly! To receive a sample, please provide us with your detailed contact information. We will get in touch with you as soon as possible to arrange the sample delivery.
  • Do your products have any certifications?

    Certainly, our products hold FDA and LFGB certificates, underscoring their quality and safety. Furthermore, if you require additional import certificates, we are willing to collaborate with the necessary testing procedures.
  • What is your minimum order quantity?

    If the product is in stock, the minimum order quantity (MOQ) is 120 sets. However, we're open to discussing the quantity if the product is out of stock or if a new mold / design needs to be created. In essence , ordering larger quantities will lead to more competitive pricing.
  • What if I don't have a shipping agent in China?

    If you do not have your own shipping agent, we provide shipping services to assist you in the process.
  • What types of materials do your products come in?

    We are proud to introduce three different materials of tableware: fine bone porcelain, new bone porcelain, and porcelain. In addition, we also provide glass and wood products, as well as stainless steel flatware.
  • What trade terms do you offer?

    We offer a range of trade terms including EXW, FOB, CIF, DDU, and DDP. For small orders, such as those from individual restaurants, we recommend the DDP option for hassle-free receipt of goods without concerns about shipping logistics.
  • What is your lead time?

    If the product is in stock, production requires 7-14 days after payment. For fresh design production, the time is 2-3 weeks from the payment date.

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